Help centre / Guide 08
Start from what is happening right now.
These are starting points, not scripts to follow blindly. Bring facts you can check, choose only the background that matters, review SANDR’s read, and return after the next comparable service.
01 / Guide 08
After a difficult shift, preserve facts before the story hardens.
Capture the service period, visible conditions, numbers, consequences, and unfinished work. Use Quick to clean a factual handover. Use Context only when earlier check-ins or open plans could change the next move.
Saturday dinner, 19:20–21:10. Two absences, ticket time peaked at 31 minutes, six mains were remade, and section three stopped seating for 18 minutes. Separate facts from assumptions. Draft a closing handover with unfinished work, owner, and what opening must verify.
Rhythm: capture after service, review at opening, and record the result after the next comparable shift.
02 / Guide 08
For a recurring problem, test the pattern instead of repeating advice.
Start with one venue. Include relevant patterns, check-ins, reports, and active plans. Ask for facts that support or challenge the pattern before choosing a response. Use a deep review only when the uncertainty or possible impact makes it worthwhile.
Late drink delivery has appeared in three Friday check-ins. Compare those service periods and show the strongest common condition, the clearest exception, and the smallest new fact that would change the read. Then propose one small test with an owner and proof.
Rhythm: review weekly until the test has a measured result; then close, adapt, or replace it.
03 / Guide 08
During a staffing change, protect continuity without profiling people.
Record responsibilities, coverage, training evidence, handover risks, and observable service effects. Do not infer attitude, health, or performance from private characteristics. Keep unnecessary employee identifiers out of prompts and files.
The closing lead changes next Monday. Using the current task plan and last four handovers, prepare a seven-day continuity checklist: decisions only the outgoing lead knows, access to transfer, proof the incoming lead needs, and the service indicators we should watch.
Rhythm: one preparation review, short daily handovers during the change, and a seven-day result check.
05 / Guide 08
When opening a venue, build memory from day one.
Create the place once, confirm who can see it, and use real observations rather than assumptions from another location. Start small: one observation, one reviewed pattern, one response, proof, and a result.
This is the first Friday at North Café. Build a two-week opening review from today’s check-in, the staffing plan, and launch tasks. Mark what is venue-specific, what is still only a hypothesis, and the five facts managers should capture consistently.
Rhythm: short daily reads for the first week, then reduce frequency as the evidence stabilises.
06 / Guide 08
Across venues, compare conditions before ranking results.
Use a workspace-wide thread only when your access covers every venue involved. Include the same time window and comparable sources. Do not copy private Frontline conversations or treat different formats as directly comparable without qualification.
Compare the last four Saturday dinner services across the three authorised venues. Lead with what changed, not message volume. Show one supported pattern, the clearest exception, differences in service conditions, and one question each venue should check next.
Rhythm: compare weekly or monthly, after venue managers have reviewed their own facts. Use Context for a limited comparison; reserve Deep for important cross-venue decisions.
The performance selector shows the chat ceiling before a turn. Realtime voice confirms 21 credits per minute before starting. File upload and preview are free; choose the separate 21-credit Read with SANDR action only when AI extraction will improve the decision. Check the current rate card and shared balance before a long or evidence-heavy session.
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Each guide starts from a real part of the work and keeps the next move clear.